Refund Policy
1. Refund Policy
J&P Accountants is committed to a transparent and fair refund policy. Refunds will be processed under the following conditions:
- Clients must submit a formal refund request with a valid reason.
- If costs have already been incurred and JPA is not responsible for the issue leading to the refund, these costs will be deducted from the refundable amount.
- Refunds will be processed in the same currency as the original transaction, based on the collection standard at the time of payment.
- Refunds are subject to deductions for handling and transfer fees.
2. Refund Deduction Structure
| Fee Type | Deduction Details |
| Handling Fee | Minimum €10, maximum 20% of the service fee, if the refund reason is not caused by JPA. |
| Third-Party Costs | Application fees, declaration fees, translation fees, etc., will be deducted before processing the refund. |
3. Refund Request Process
| Step | Action |
| Step 1 | Submit a formal refund request, including a valid reason. The account manager will assist in completing the refund application. |
| Step 2 | Provide accurate bank details that match the original payment account. |
| Step 3 | Refund eligibility will be reviewed, and applicable deductions will be calculated. |
Refund Timeline:
- Refunds processed via bank transfer will be completed within one weeks after approval.
- Clients who paid via Stripe will receive the refund within 24 hours of approval.
For any questions regarding refunds, please contact your account manager.