It has been announced on Amazon Seller Central that merchants enrolled in the FBA fulfilment program now have access to a new tool which provides more information on reimbursements and returns made by sellers’ customers. This tool is said to give sellers greater visibility into reimbursements and returns. A new feature in which customers can replace an item for free instead of waiting for a refund has also been introduced, known as “Amazon free replacements”.
J&P Comments
This new tool will not only benefit sellers by helping them to better track returns and reimbursements – it will also help them to evaluate which items are most frequently returned in order to understand why these items are returned.
