E-commerce: Amazon Currently Building “Neural-Network Based” Chatbots for Customer and Staff Queries
In order to assist its customers and staff, Amazon is currently developing two “neural-network based chatbots. One of these chatbots will be built to answer queries from consumers and the other to enable Amazon staff to respond to customer requests with ease. The bots...
E-commerce: Marks & Spencer extends click and collect service
British retailer Marks & Spencer is extending its click and collect hours until 11pm in a bid to increase its online fashion sales. M&S is undergoing a major transformation away from physical stores and towards its e-commerce offerings as they plan to achieve...
E-commerce: eBay offer managed payments in the UK
eBay is launching its managed payments experience to the UK, making it the third market that the service will be available in following US and Germany. This service will offer buyers flexibility and more choice in payment options, as well as giving sellers a better...
